Frequently Asked Questions

supplements

What is the best OxyShred flavor?

If you were choosing from a fruit bowl, what would you select?

If don't have a sweet tooth, Pink Grapefruit is fantastic, it has a natural, tart, citrus flavor.
Wild Melon and Guava Paradise are balanced and mild.
Kiwi Strawberry and Passionfruit have the fun tang that those fruits are known for.
Mango has a smooth natural tropical, sweet flavor.


All the OxyShred flavors are delicious, but it really depends on your personal taste preference.

EHPlabs do special, single run, limited-edition releases such as Pina Colada, Rainbow Candy, Orange Gummy and Cosmic Blast. These are often candy flavor bases and are been extremely popular
They sell out quickly.

Non-Stim Kiss My Peach OxyShred is like drinking peach candy.

OxyShred Hardcore currently comes in Grape Bubblegum or Lemon Sherbet - they taste like their names.

Are Lust Protein Bars Gluten Free?

Apart from the 5 Texture Chocolate Cake, all the Lust flavors are gluten-free.

The labels may say "contains wheat" (we're going to get this corrected!) but there is no gluten in the Caramel White Chocolate, Mint Chocolate or Dark Chocolate Honeycomb.

What are the most popular flavors?

This is a really tough question, as it varies according to individual tastes.

For our proteins, the chocolate flavors are wildly popular.
Customers say having one of our whey based protein shakes is like having a milkshake, so choose according to your fave shake flavor and you'll be on the right track.

OxyShred (All natural flavors and colors!)
Kiwi Strawberry is probably the highest selling flavor choice for the original OxyShred.
Pink Grapefruit isn't quite as sweet. Check here for another FAQ about OxyShred flavors

Beyond BCAAs - Strawberry Daiquiri is popular, actually, all the Beyond BCAAs are popular!

RP Max - Mango Cooler is popular. With 3 flavors to choose from, customers often switch out a flavor each month.

PSI -  Blue Raz seems to be an all-time fave, but some customers keep it varied and select their RP Max and PSI flavors to compliment each other when mixing together.

And Lust Protein Bars? They're ALL popular!!! 

Do EHPlabs have plant-based (vegan) protein?

Yes we do!
Our Blessed is delicious plant-based protein.
It's made from pure golden pea protein isolate and contains 23g of protein per scoop.
You can find out more here

And check out the Blessed Protein Instagram for some great recipes

Does Vanilla Chai Blessed protein contain caffeine?

No. There is no caffeine in any of the current plant-based Blessed protein flavors.

Vanilla Chai
Salted Caramel
Choc Coconut
Strawberry Mylk
S'mores

Can you tell me about the different OxyShreds? Non Stim, Hardcore and Original

Yes we can! In fact, we have a great article which explains them all HERE

If you have more questions, please let our support team know via email or live web chat!

What's the best way to store Supplements?

Don't store them, once you have opened a tub use those supplements!

Supplements should be treated like we treat the food in our cupboards. Food lasts longer (but not forever) when stored well and in an airtight container, so do supplements.

We know there are a lot of great supplement flavors available, and that sometimes we have more than one flavor in our cupboard at the same time.
Let us offer a hot tip. Use just one flavor until it's finished and leave the others sealed.
Once a tub is open, moisture will be able to get into your product and more will enter each time you remove the lid. Sure there are moisture absorbing sachets inside tubs, they do a great job but even they have limits.

Expiration dates indicate the last day we can guarantee a product will be at its highest level of potency if left sealed.

Eat right, train hard and take our supplements to help you reach your goals!

Why should I take a pre-workout?

  • Workout Harder
  • Workout Longer
  • Better Mental Focus
  • Better Pump
  • Faster Recovery

A pre-workout is one of the essential supplements you should have in your arsenal.
They provide an increase in energy, increased strength, better mental focus, more aggression, a better pump, and more productive workouts.

For those days when you have a huge session, or you’re lacking the energy or motivation, pre-workouts are a goldmine that will help you achieve your goals.

Check out our pre-workouts - here 

How do I use RP Max and PSI pre-workouts?

There is a significant difference between the ingredients of RP Max pre-workout and PSI pre-workout.
They both have a different purpose and contribute in a different way to enhancing your performance.

RP Max - Take 1 scoop of RP Max with 8-10 oz (240-295 mL) water 15-20 minutes before your workout.

To get the most benefit out of RP Max, we recommend that you only use it on training days and not within 5 hours of going to sleep, due to its stimulant-based nature.
RP Max an optimal addition to morning and lunchtime workouts.

PSI - Take 1 scoop of PSI with 8-10 oz (240-295 mL) water 20 minutes before your workout.
PSI is not stimulant based, it should be used in the place of RP Max if training later in the day or at night (less than 5 hours before going to sleep).

Stacking - PSI can be stacked with RP Max so that you gain all the benefits of the stimulants and fat burner thermogenics from RP Max along with the increased blood flow benefits from PSI’s vasodilation nutrient delivery system, contributing to a highly energetic, focused workout along with an increase in muscle volumization and pump.
This combination should only be used in the morning or for lunchtime workouts due to its stimulant-based nature.

Will I crash after using RP Max or PSI?

RP Max pre-workout shouldn't cause any post workout crash as it focuses on stimulating the CNS and reducing the blood brain barrier to improve focus and cognitive ability.
There is also a limited amount of caffeine, dosed to ensure that you do not burn out your adrenal glands and release excessive cortisol (stress hormone which causes post workout crashes).
If you're sensitive to caffeine you may wish to try non stim PSI or begin with a 1/4 or 1/2 serve scoop of RP Max.


PSI pre-workout shouldn't cause any post-workout crash as it works by increasing blood flow around your body and improving mental focus and cognitive ability.
It is non-stimulatory so there is very little effect on your adrenal glands and cortisol.

Can I use OxyShred as a pre-workout?

Yes!

OxyShred Original and OxyShred Hardcore, though mainly thermogenic fat burners, also contain caffeine and will give you a natural boost of energy and put you in a positive and focused mindframe to conquer your workout. 

OxyShred Non Stim has no caffeine to provide the big "kick" It does have teacrine.
Teacrine delivers smooth and consistent natural energy without putting pressure, or lasting effects, that caffeine can have on your heart rate, blood pressure, central nervous system or adrenal glands.

Whether you’re a beginner or a seasoned pre-workout consumer, you’ll love the natural positive effects of OxyShred during your workout.

How much caffeine is in OxyShred?

One measured scoop of original OxyShred contains 150mg of caffeine, which is approximately the amount of caffeine in a cup of brewed coffee.

One measured scoop of OxyShred Hardcore:-  caffeine content is as follows: 255mg Caffeine, 250mg Caffeine Anhydrous, 50mg Guarana Seed Extract (5% caffeine), 25mg Green Coffee Bean Extract (10% caffeine)

One measured scoop of OxyShred Non Stim contains zero caffeine.

For information on any limited edition styles and flavors, please see the FAQs on the individual product page or check in with Team EHP via contact@EHPlabs.com

Can I stack OxyShred with other products?

YES!!

It mixes well with the below:

Acetyl L-Carnitine
PSI
Beyond BCAA
Glutamine
CREA-8 (though CREA-8 is best taken in your post workout protein shake)


OxyShred and Acetyl L-Carnitine to increase its already potent ultra thermogenic ability.


OxyShred and PSI. PSI contains optimally dosed ingredients that have been extensively studied and proven to synergistically promote vasodilation, enhance nutrient and oxygen delivery to working muscle, and increase cell hydration for incredible pumps while also helping to improve mental focus.
Combining OxyShred and PSI pre-workout will give you the energy and focus you need to push through your workout while maximizing fat loss.


OxyShred and Beyond BCAA. During fasted cardio or high intensity interval training (HIIT), we also recommend stacking 1 scoop of OxyShred with 1 scoop of Beyond BCAA in 20 ounces (600 ml) of water to give you an energy boost and improve recovery.

Don't mix Original OxyShred, or OxyShred Hardcore with RP Max- that's too much caffeine in one hit.

If OxyShred already contains Acetyl L-Carnitine, why do I need to add more?

OxyShred is the most effective and efficaciously dosed fat burning supplement on the market and is formulated with 1.75 grams of Acetyl L-Carnitine.  
Although 2 scoops of OxyShred (only one of Hardcore!) provides the clinical dosage for breakdown and conversion of fat cells to energy, we recommend taking 1 scoop of OxyShred per serving to allow for maximum absorption of key ingredients.  
Adding 2 extra micro-scoops of Acetyl L-Carnitine to OxyShred boosts the fat burning potency of OxyShred and ensures that it lasts longer for you.

What should I feel when I consume Acetyl L-Carnitine?

EHPlabs Acetyl L-Carnitine is pharmaceutical grade and contains no additional stimulants.  
You will not feel any stim effects, however, Acetyl L-Carnitine will work alongside your natural biological processes to utilize fat cells to increase energy (ATP) production and will lead to increased sweating during training.
This indicates that your metabolism is speeding up and you’re burning more calories during your training.
It will aid faster recovery after training.

What flavor is Acetyl L-Carnitine?

Acetyl L-Carnitine is unflavored (natural).  
EHPlabs wanted to ensure that Acetyl L-Carnitine was of pharmaceutical grade and as pure and natural as possible.  Hence, this product has not been flavored or colored.  
Acetyl L-Carnitine has a slightly sour, tart lemon taste.
It's subtle enough that you will barely notice when you add it to OxyShred or Beyond BCAA.

How do I take multiple supplements?

You can mix any of our supplement powders with Glutamine, Acetyl L-Carnitine or CREA-8.

Don't mix your Protein in the same shake with Oxyshred.


Acetyl L-Carnitine is best taken with OxyShred to maximize the breakdown of fat cells; you may also like to include it with your Beyond BCAAs
* Don't exceed 5 scoops of Acetyl L-Carnitine per day.


If you’re doing fasted (empty stomach) cardio, the ideal energy, metabolism booster, and recovery cocktail is :- mix 1 scoop of Beyond BCAA with 1 scoop of OxyShred and 2 micro-scoops of Acetyl L-Carnitine with 20 oz (600ml) of chilled water.  

RP Max and PSI can be mixed together for the ultimate pre-workout shake.
Don't mix RP Max and OxyShred Original or OxyShred Hardcore in one shake - that's a lot of caffeine.

Have fun experimenting with the delicious flavor combinations and let the team at EHP know if you have questions!

Can I consume OxyShred and OxyWhey at the same time?

We don't recommend consuming OxyShred and OxyWhey in the same shake.
 
However, these 2 products work well in conjunction with each other to assist in burning fat, boosting metabolism, suppressing appetite and improving overall body tone.

We recommend consuming OxyShred at least 20-30 minutes before or after a meal.  This will enable your body to maximize the absorption of the active ingredients in OxyShred.  

The best results are achieved when OxyShred and Acetyl L-Carnitine are consumed as soon as you wake up, and there is at least a 20 minutes period before consuming breakfast and / or a Protein shake.

OxyWhey is a great shake to drink between meals as a low calorie snack and also after a workout session to feed your muscles and help them recover.

What is the best flavor for OxyWhey Lean Protein?

EHPlabs is renowned in the industry as having the best flavor scientists and formulators.  
All OxyWhey flavors are delicious, and your choice will depend on your personal taste and flavor inclinations.  

What we know for sure is that when you’re drinking OxyWhey (or Isopepept Zero), you’ll think you’re drinking a delicious, smooth milkshake, so choose according to your fave flavor shake.

Is OxyWhey gluten and lactose free?

OxyWhey is gluten free. 
OxyWhey is extremely low in lactose, there are still trace quantities of lactose present.
If you have lactose allergies, you should test your tolerance levels prior to consistently consuming OxyWhey or perhaps choose Isopept Zero or the plant-based Blessed protein by Clear Vegan.

Can I use OxyWhey to cook?

Of course you can!
If you’re looking for a little inspiration on how to use OxyWhey in your cooking, check out some of the delicious recipes featured in our articles and blogs @EHPlabs

How is OxyWhey Lean Protein different to IsoPept Zero?

OxyWhey Lean Protein is a weight management protein that can also be used as a lifestyle protein to replace meals, while IsoPept Zero is your ultimate post-workout protein!


The major difference between OxyWhey Lean protein and IsoPept Zero is the rate at which it is absorbed and utilized by your body.


OxyWhey is a premium blend comprising of Whey Protein Isolate, Whey Protein Concentrate and Micellar Casein, meaning it has a 3-tier absorption system so improves satiety and makes you feel fuller for longer, making it extremely effective for weight loss.

OxyWhey also contains many other ingredients to maximize it’s effectiveness as a fat burner protein such as metabolism boosters, MCT oils, digestive enzymes, and mood enhancers.

IsoPept Zero is partially pre-digested so it is rapidly absorbed by your body for maximum protein per serving, quicker recovery and maximal stimulus for muscle growth.

IsoPept Zero doesn’t need digestive enzymes due to the extremely thorough filtration and hydrolysis process, leaving almost zero lactose detectable - which means ease of digestion!

If you are looking for the best protein to cook with, then OxyWhey is the way to go!

How do I use OxyWhey and IsoPept Zero together?

Use IsoPept Zero as your post-workout shake for that immediate protein hit.

OxyWhey can be used as a meal replacement, or as an extra serving of protein throughout the day.

OxyWhey lean whey protein is a weight management protein that can also be used as a lifestyle protein to replace meals, while IsoPept Zero is your ultimate post-workout protein. 

The major difference between OxyWhey lean whey protein and IsoPept Zero is the rate at which it is absorbed and utilized by your body.
OxyWhey is a premium blend comprising of Whey Protein Isolate, Whey Protein Concentrate and Micellar Casein, meaning it has a 3-tier absorption system so improves satiety and makes you feel fuller for longer making it extremely effective for weight loss.
OxyWhey also contains many other ingredients to maximize it’s effectiveness as a fat burner protein such as metabolism boosters, MCT oils, digestive enzymes, and mood enhancers.

On the other side of the spectrum, IsoPept Zero is partially "pre-digested" so it is rapidly absorbed by your body for maximum protein per serving, quicker recovery and maximal stimulus for muscle growth.
IsoPept Zero doesn’t need digestive enzymes due to the extremely thorough filtration and hydrolysis process, leaving almost zero lactose detectable.


 Check out some our articles for more protein advice

What is the difference between OxyWhey and Beyond BCAA?

OxyWhey is a lean whey protein supplement which is sourced from dairy.  
Protein is made up of amino acids (full spectrum) which are bonded together by peptide links.  
Your body contains enzymes which break down the peptide bonds to free the amino acids, meaning there is an additional biological process required to extract the amino acids to be utilized by muscles.  

OxyWhey contains 5.3 grams of BCAAs, in addition to the other amino acids, comprising 24 grams of protein per serving.

Beyond BCAA is purely branched chain amino acids, in addition to other valuable recovery, endurance and hydration ingredients.  
Beyond BCAA is best consumed during your workout to drive leucine, iso-leucine and valine to your muscles to promote muscle protein synthesis and reduce lactic acid build up.  

OxyWhey is best consumed after your workout to ensure that your muscles recover and have enough protein supply for growth and repair.

Why does Beyond BCAA have a 2:1:1 ratio?

Beyond BCAA has a 2:1:1 ratio of leucine, iso-leucine and valine because it is the only ratio that has been clinically studied and proven to increase muscle protein synthesis, endurance, fat loss and reduce stress hormone production and muscle tissue breakdown.  

What is the difference between Beyond BCAAs and Protein?

OxyWhey Lean Protein is comprised of the full 20 amino acids bonded together to form complete protein chains.  These 20 amino acids are divided into essential amino acids, which you must consume in your diet because your body cannot synthesize them, and non-essential amino acids, which your body can synthesize from other nutrients. The 3 branched chain amino acids (BCAAs) - iso-leucine, leucine and valine, are all essential amino acids.  
One serving of OxyWhey Lean Protein provides 5.3 grams of BCAAs, in addition to all the other amino acids required for growth and repair, delivering a total of 24 grams of protein. However, your body needs to process and break down the protein molecules to access the BCAAs (and other amino acids).  


Beyond BCAA directly provides your body with leucine, iso-leucine and valine in the clinically proven ratio of 2:1:1.  Beyond BCAA also includes Alpha HICA, citrulline malate and glutamine, which enhances nutrient delivery through the body, reduces muscle soreness and improves recovery time.

OxyWhey Lean Protein and Beyond BCAA are the ideal combination of fitness supplements for muscle growth and repair, recovery, reduction of soreness and muscle tissue breakdown.

What kind of results can I expect from taking Beyond BCAA?

Beyond BCAA will reduce muscle soreness and fatigue.  
There will also be a noticeable difference in your muscle recovery time and your general well-being.

Read more here

How does Beyond BCAA help while dieting?

Beyond BCAA contains high levels of leucine, which is an essential amino acid required for muscle protein synthesis to ensure your muscles do not break down while you are dieting and training.  
Beyond BCAA also contains important electrolytes, including coconut water, to ensure that you remain hydrated, and the full B vitamin spectrum to promote natural energy production.

It's also a great option when you are looking for something low in calories to curb a craving for something sweet!

When’s the best time to take CREA-8?

There is no scientific research that provides evidence for optimal creatine monohydrate consumption timing.  
However, it is important to ensure that you consistently consume CREA-8 on a daily basis to ensure that your muscles are saturated with creatine monohydrate to promote cell volumization, muscle hydration and increased endurance.

Our recommendation:
Take 5 grams of CREA-8 with 8 Ounces (240 ml) of water or mix with OxyWhey or Isopept Zero Protein shake post workout.
During loading phase (1 week), consume 10 grams of CREA-8 pre and post workout with 8 ounces (240 ml) water.

Is CREA-8 safe to consume?

Creatine monohydrate is a safe supplement that has been used in fitness and bodybuilding for decades.
It is a combination of three different amino acids: glycine, arginine and methionine.
Amino acids are the building blocks of proteins.  
Scientific studies suggest that creatine monohydrate increases fat free mass, anaerobic strength and power.

The natural biological response by the body from consuming creatine monohydrate is to retain water in the muscle cells.  Excessive water retention and bloating is a side effect of poor quality creatine monohydrate.  

CREA-8 is the best quality German grade creatine monohydrate and will not lead to excessive water retention.  However, if you are competing in bodybuilding/fitness show or you want to remain extra dry in appearance (dehydrated), we recommend trying our H2Drop
H2Drop for Men or H2Drop for Women

Shipping

How long does delivery take?

EHPLabs Delivery Times

Covid 19 Update
Please click link above for updates


The following are estimated average delivery times provided by our shipping partners at UPS and Amware.
Estimated delivery times are from the date of dispatch (shipment from the warehouse), not the date of order placement.

You can track your delivery time anytime by clicking on the tracking link of your order email or from within your EHPlabs account.

United States                                                      4 - 7 working days

Asia                                                                 10 - 14 working days

Australia, New Zealand & South Pacific        10 - 14 working days

Canada                                                              5 - 10 working days

Central and South America                              7 - 10 working days

Europe (excluding UK)                                   10 - 14 working days

Middle East and Africa                                    12 - 20 working days   

United Kingdom                                                7 - 10 working days

 

Please note these delivery times are indicative only and can vary depending upon your location and delays with weekends, public holidays, weather events, or Customs if you're located internationally.
These delivery time frames have also been impacted by Covid 19


If you do need any further help with locating your order, please email our support team at contact@EHPLabs.com.

How much does it cost for delivery?

All domestic US purchases from EHPLabs will be charged a delivery rate of $7- and will be sent via UPS.

International purchases from EHPLabs.com are shipped via Asendia and their third-party partners (your local delivery companies). 
International Shipping costs range from USD $15- to a maximum of USD $35- depending on your location and the value of your order. You can review shipping cost before finalizing payment.

Following are the shipping costs for different regions.


US
All orders $7
 
Canada
All orders $15

Rest of the World
Orders up to $30 -> $15 shipping
Orders up to $49 -> $25 shipping
Orders over $49 -> $35 shipping


Successfully placed orders are usually processed and shipped within 1-2 business/working days (depending on order volume) and will then be dispatched from our warehouse in Dallas, Texas.

Delivery Times During Covid 19

All domestic and global carriers have been impacted by Covid 19.
These impacts are currently ongoing.

Usual delivery time frames are off-kilter as couriers work to find routes, by land, air and sea, to deliver your packages safely and hygienically.

You can track your delivery time anytime, by clicking on the provided link in your email.
Please check the website of your local carrier for the most up to date information about their services.


USPS is using sea transportation to some countries, due to the inability to get packages onto the reduced amount of international flights.

Countries currently affected are listed below:


  • Austria
  • Czech Republic
  • Denmark
  • Finland
  • Hungary
  • Netherlands
  • Poland
  • Spain
  • Sweden
  • Switzerland


It's important to note that mail service to some countries is currently suspended due to Foreign Postal Operator Service Suspension and also Due to Unavailability of Transportation
Please see the USPS website for updates and consider this before placing your order.
https://about.usps.com/newsroom/service-alerts/international/?utm_source=residential&utm_medium=link&utm_campaign=res_to_intl


If you do need any further help with understanding your tracking, please email your order number and query to our support team at contact@EHPLabs.com


If you'd like to know more about what EHPlabs are doing during this time please see this message from our CEO.

Tracking says my order is delivered, but it's not. What should I do?

Firstly, don't panic, we've got your back.

- Check the address you used on your order for delivery is correct.
If you live in an apartment block, check that you included your apartment/condo number. 
The courier might have left it with a leasing office, front desk, building super or your neighbours.

- Check the tracking information for the final delivery scan, the history will show which courier had it and where it was delivered.
* If it was left at your door, the courier may have looked for a hiding place to prevent your parcel from being seen from the road. Check under chairs and even bushes...
* If it was left in mailbox, check yours for a card or key or if you are in an apartment or office building, check with the mail room.

- Ask family and neighbours if they know about the delivery. Someone may have placed it somewhere safe while you were out.

- Make contact with the delivery courier, you should find the details via your tracking link.
The driver may remember where they placed your package.

If you still can't track down your parcel, email our Support Team, we'd be happy to help.
contact@ehplabs.com

How can I track my order?

Orders are packed and dispatched, from the Dallas based warehouse, Monday to Friday, during business hours.
It can take the warehouse 1 - 2 business days to ship an order, depending on how busy they are.
Once shipped, an email with your tracking number will be sent to the email address you provided on your order.

Within the US we tend to use UPS for delivery.
https://www.ups.com/track?loc=en_US&requester=ST/

Internationally we use a shipping company, Asendia, who partner with local carriers for final delivery to you.
Add your tracking number (it starts with US and is followed by 16 numbers) to the end of the link below to find your tracking link
https://a1.asendiausa.com/tracking/?trackingnumber=

If you have any questions, our support team would love to help.
Chat live with us or email contact@ehplabs.com.

Do you ship to APO / FPO / Military addresses?

We do ship to Military APO and FPO addresses, however, there can be delays due to security protocols within the Military Postal Service.

Make sure you select the USA as your "Ship to" country regardless of where you're currently based!

Use your full name (with or without rank), 
Include the unit designation and APO/FPO (Air/Army Post Office or Fleet Post Office location) information with the 5-9 digit ZIP Code number.

Examples below from USPS FAQs site.

 

CORRECT
SGT. JOHN SMITH
UNIT 2340 BOX 132
APO AE 09350
United States of America


INCORRECT

SGT. SMITH
23RD BATTALION
UNIT 2340, BOX 132
APO AE 09350
BAGHDAD  IRAQ

Will I have to sign for my EHPLabs package?

Typically, we don't require a signature when we ship your package.
However, there are instances when the delivery driver or your local post office may decide to choose this option, which is at their discretion. 

I've received a broken, faulty or incorrect item

If you have received a damaged product, or if a product has been delivered that is different to the product listed in your order, take a photo for reference (of product and packing slip) and let us know within the first 5 business days after delivery.

We can arrange to replace the damaged or incorrect product or, if we are unable to provide a replacement product, we will refund you the purchase price.

Please arrange the return of any damaged/faulty items through our support team at contact@EHPLabs.com


Where goods are received damaged on delivery, we require photographic evidence before authorizing the replacement of your goods.


EHPlabs reserves sole discretion to determine whether any goods are faulty or damaged.


EHPlabs may seek reimbursement of any costs incurred when the product is found to not be damaged, faulty or incorrect.

Apparel

Where can I check what size I am in your clothes?

Our clothes are standard US sizes.
If you want more information, check the "Size Guide" button, on any clothing you're interested in.

Where can I buy EHPLabs apparel?

We've launched our exciting apparel collections!
We ship all our products to 125+ countries worldwide, just click the link below to browse the new gear:

https://ehplabs.com/collections/apparel

FAQ's

Can I get a Refund / Exchange / Return ?

EHPlabs will accept the return of products that have been supplied incorrectly by EHPlabs and can exchange any which are faulty/damaged upon receipt.

Let us know, within 5 business days of receiving an order, if you need to return/exchange an item.

Products must be returned in their original, undamaged, sealed packaging, with the original packing slip and must be in a re-saleable condition.


Get in touch with our support team at contact@EHPLabs.com, or via live webchat, if you need to arrange a return. 

It is the customer’s responsibility to ensure that items are returned safely.
Unfortunately, EHPlabs is unable to take responsibility for items lost in transit.
We recommend selecting a carrier who can provide tracking.

What's a Pre-sale?

EHPlabs will sometime allow products to pre-sell.
It means that they are sold in anticipation of being in stock on or near to the shipping date stated on the website.

It's important you know that any other items ordered with a pre-sale product will be shipped when all products are available.

If you need your protein right now, please don't order it with the next limited edition OxyShred or Blessed  ;)

Can you give me a free workout?

Well, since you asked so nicely!
Head to EHPlabs YouTube and see what's on offer!

Or scroll through the free articles on our page for information on supplements, training, recipes and more!

How can I become an EHPlabs Athlete?

We receive hundreds of applications per week, and are always inundated with passionate, fit, inspirational people looking to partner with us.


Whilst we do have a fairly full athlete roster, we are always on the lookout to add quality people to our group of brand Ambassadors and All Stars.


ABOUT YOU:
You should be fitness-oriented, knowledgeable, social media savvy individual with significant following and engagement.
You have influence over your followers and engage with them with aspirational, appealing content.
You reply to and interact with your followers, providing tips and advice on how you, or your clients, achieve a fit physique.
You share nutrition tips
And you have a life outside of fitness.

You do have a passion for fitness and a love of our brand, our athletes, our ethos and importantly, a genuine love for our products.

If you’re interested in this opportunity please send an email to our team.

Please include-
- Your Instagram / YouTube name
- Your location (City/Town and Country)
- Screenshots of where your followers are located
- What you do for employment
- What qualifications, if any, do you have relevant to the fitness industry
- Why you believe EHPlabs is the right fit for you?
- What is your goal from being involved with EHPlabs?
- What benefits / remuneration are you seeking?
- What value you will provide EHPlabs for the benefits / remuneration requested?

If you fit the criteria, are in a geographic location where we have a need for growth and have addressed the above points our athlete manager will get in touch with you.

 

For the best opportunity at joining our team, please ensure you address all the criteria listed above.

Good Luck!!

What are your contact details?

Email us at contact@ehplabs.com

EHPlabs
616 Corporate Way
Suite 2 #4000
Valley Cottage New York 10989

Do you offer discount codes?

Yes, we do!

Are you Military? Are you one of our VIPs? Are you brand new to EHPlabs?

You can receive the most recent discount codes by following EHPlabs, or your favorite Athlete or Ambassador on their social media sites!

Sign up to our VIP list, via our Facebook site or via the pop up on our website, to be first to know when the Marketing Team launches a new promotion or limited edition code.


If you are looking for the most current, valid, coupons, you can email us or pop on to live chat!!

Can I purchase a gift card/gift voucher?

Help someone achieve their health and fitness goals by giving them a gift card to EHPLabs!
To purchase a gift card, visit our EHPLabs store, select the amount (options from US$25 to US$200), and head to the checkout.

The lucky recipient receives an instant email from EHPLabs with their gift card number.

For further assistance, please contact our EHPLabs Customer Support Team at contact@ehplabs.com, we're here to help 24/7.

Note: Gift certificates can only be purchased using U.S. dollars, can only be redeemed in the EHPLabs online store, and must be redeemed within one year from the date of purchase. 

How do I change my shipping address after placing an order?

Soon after you have submitted your EHPLabs order, our hard-working warehouse team are already picking and packing your items.

Once the order is in the warehouse system, we're usually unable to make changes to your shipping address.


 - If your order has not yet shipped, contact Team EHP at contact@ehplabs.com to see if we can have the warehouse team catch your order, before it's out the warehouse doors, to update it with the correct shipping address.


- If your order has already shipped or if it's progressed too far through the warehouse system we're unable to make any changes.


 ** You can usually create an account with the courier (we recommend this highly) and may be able to have them hold the package at one of their base locations where you can collect it.

If we're unable to process a reroute or cancel your order, most orders delivered to the wrong location are returned.

The return shipping process can take a while, especially for our international customers.
Once we have confirmation that your order has been returned, you will be given the option to have the order reshipped to your correct address, however please note you may be charged a shipping fee for the new order.
If you decide you don't want the order reshipped, we can issue a refund for the cost of the products, but unfortunately cannot refund the shipping fees.

Please make sure you log into your EHPlabs Account to update the address so the next order heads to the right place.

Are there giveaways/prizes I can win?

We love our EHPLabs family and have regular prizes and giveaways.


EHPLabs regularly offers special promotions, so keep an eye out on our Facebook, Snapchat (EHPLABS) and Instagram pages for details.

Make sure you're also following the Blessed Protein and Lust Protein Bars Instagram pages for their competitions too!!

Will I develop a tolerance towards supplements?

OxyWhey Lean Protein and Beyond BCAA are sources of protein (and branched chain amino acids) which nourish the body with essential nutrients for growth, repair and recovery.  You will not develop a tolerance to these as your body constantly requires protein for optimal health and nutrition.  

CREA-8¬†works best when you body is ‚Äúsaturated‚ÄĚ with creatine monohydrate for muscle cell hydration and volumisation.

Our stimulant based pre-workout RP Max should only be consumed on training days and should not be taken too late into the evening.

Our non-stimulant based pre-workout PSI can be taken before you train regardless of the time.

With all stimulant based products, you should take a 1 week break after consuming the product for a consecutive 4 week period. 

For OxyShred, we recommend taking a break for a week in between tubs.

Do I need to take a break from using EHPlabs supplements?

All EHPlabs products are researched, formulated and carefully manufactured to ensure that they deliver results.  
Although there is no rule about when you should start and stop taking supplements, you need to listen to your body.  
If you feel like you need to take a break, then you should take a rest from using any nutritional supplement products for at least 3 consecutive days and drink plenty of water to flush out your system.

As a general rule, take a 3 day rest from consuming supplements after 8 consecutive weeks of use and always consult your doctor if you are unsure about something.

With our stimulant based products such as RP Max and OxyShred Original and OxyShred Hardcore, you should take a minimum 1-week break after finishing the product tub.