SMS Program Privacy Policy

EHPlabs US Creator Program Effective date: 07.27.26 Last updated: 07.27.26

This Privacy Policy describes how EHPlabs LLC ("EHPlabs," "we," "us," or "our") collects, uses, and protects information you provide when you opt in to receive text (SMS/MMS) messages from us as part of the EHPlabs US Creator Program (the "Program"). By enrolling in the Program and providing your mobile phone number, you agree to the terms of this Privacy Policy.

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1. Scope of this Policy

This Policy applies specifically to the SMS/MMS messaging component of the EHPlabs US Creator Program. It supplements — and does not replace — the general EHPlabs Privacy Policy available at [MAIN PRIVACY POLICY URL], which governs all other information we collect about you.

2. Information We Collect

In connection with the Program, we collect:

• Your mobile phone number, which you provide when you opt in.
• Records of your opt-in and opt-out choices (including the date, time, and method of consent).
• Message delivery and engagement metadata (for example, delivery status and whether a message was received or responded to).
• Basic identifiers already associated with your creator account (such as your name, TikTok handle, and email) which we may link to your mobile number to personalise messages.

We do not collect the content of any messages you send to us beyond what is necessary to respond to your reply (for example, processing a STOP or HELP request).

3. How We Use Your Information

We use your mobile phone number and related information solely to operate the Program. Specifically, we send messages to:

• Notify you about creator competitions, challenges, and reward opportunities.
• Share information about EHPlabs sales, promotions, and product launches relevant to creators.
• Invite you to Discord community events, webinars, training sessions, and creator briefings.
• Deliver program updates, sampling notifications, and time-sensitive operational information.
• Respond to your inbound messages (for example, HELP or STOP requests).

We do not use your mobile phone number for any purpose outside of the Program.

4. Message Frequency

Message frequency varies. You can expect to receive up to 8 messages per month, depending on Program activity, campaign timing, and event schedules. Frequency may be lower during quieter periods and higher around major launches or competitions.

5. Message and Data Rates

Message and data rates may apply. Standard messaging and data charges from your mobile carrier apply to all messages you send and receive as part of the Program. EHPlabs is not responsible for any charges imposed by your mobile carrier. Please contact your carrier if you have questions about your messaging or data plan.

6. Non-Sharing of Mobile Numbers

We do not share, sell, rent, lease, or otherwise disclose your mobile phone number, or any information that would identify you as a Program subscriber, to any third party for their marketing or promotional purposes.

Mobile information is only shared with the limited service providers who help us operate the Program — specifically our SMS delivery platform (Twilio) and, where applicable, our internal CRM and analytics tools. These providers are contractually bound to use your mobile information only to deliver services to us and are prohibited from using it for their own marketing.

We may disclose your information only where required to do so by law, valid legal process, or to protect the rights, safety, or property of EHPlabs, our creators, or the public.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

7. Opting Out (STOP)

You can cancel the SMS service at any time by texting STOP to the number from which you received our message. After you send STOP, we will send you a confirmation message and you will not receive any further messages from the Program. If you want to rejoin, sign up again through the original enrolment process.

8. Getting Help (HELP)

If you experience issues with the messaging program or need assistance, text HELP to the number from which you received our message. You can also reach us directly at [SUPPORT EMAIL].

9. Consent

You must be at least 18 years old to enrol in the Program. By providing your mobile phone number and opting in, you confirm that you are the account holder or have permission from the account holder to enrol the number, and you consent to receive automated marketing text messages from EHPlabs at that number. Consent is not a condition of purchase.

10. Data Retention

We retain your mobile phone number and related consent records for as long as you are enrolled in the Program and for a reasonable period thereafter to comply with our legal obligations (including maintaining proof of consent and opt-out under applicable telecommunications regulations). Where retention is no longer required, we securely delete or anonymise the information.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorised access, disclosure, alteration, and destruction. No method of transmission over the internet or mobile network is 100% secure, however, and we cannot guarantee absolute security.

12. Your Rights

Depending on your state of residence (for example, California, Virginia, Colorado, Connecticut, or Utah), you may have rights to access, correct, delete, or restrict the processing of your personal information, and to opt out of certain uses. To exercise any of these rights, contact us through our Discord support system.  We will respond within the timeframe required by applicable law.

Regardless of your state of residence, you can opt out of the SMS Program at any time by texting STOP as described in Section 7.

13. Third-Party Service Providers

We use Twilio Inc. as our SMS delivery provider. Twilio processes mobile numbers and message content solely to deliver messages on our behalf and is bound by its own privacy and security commitments. Twilio's privacy policy is available at https://www.twilio.com/legal/privacy.

14. Changes to this Policy

We may update this Policy from time to time. Material changes will be communicated through the Program (for example, via SMS notification or by updating the effective date above). Continued enrolment in the Program after changes take effect constitutes acceptance of the updated Policy.